Every once in a while, one of my fellow Americans blows my mind with her assumption that customer service workers get insurance, paid sick days and paid vacation, and at least $10/hour. These assumptions are often of no consequence, but on some occasions they’re offered in justification of why no one should be trying to improve working conditions for minimum and near-minimum wage employees, or why we should feel free to take out our frustrations on $6/hour clerks. That’s when ...read more